ICT Assistant at the Norwegian Refugee Council (NRC)
The Norwegian Refugee Council (NRC) is a non-governmental, humanitarian organization with 60 years of experience in helping to create a safer and more dignified life for refugees and internally displaced people. NRC advocates for the rights of displaced populations and offers assistance within the shelter, emergency food security, and water, sanitation and hygiene sectors.
- The purpose of the Technical Assistant position is to assist in the day-to-day implementation of ICT (Information, Communication, and Technology) functions responsibilities at the Country level and other possible travel to another Area field office for support. The ICT Assistant will report to the Country ICT Coordinator
Generic Responsibilities
These responsibilities shall be the same for all positions with the same title. The responsibilities shall be short and essential. Details belong in the Work- and Professional Development Plan:
- Adhere to NRC policies, tools, handbooks and guidelines
- Assist with the implementation of the ICT function portfolio according to plan of action
- Prepare and develop status reports as required by management
- Ensure proper filing of documents
- Promote and share ideas for improvement of the ICT function
Specific Responsibilities
These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus and type of programme intervention. This section shall be revised whenever a new employee is hired or the context changes significantly:
- Responsible of providing first-level support to NRC staff, including but not limited to network, printers, computers software, and hardware troubleshooting.
- Ensures effective help desk coordination of all NRC Staff tickets in the country, and proper assigning to respective Area Office of ICT officers.
- Assist in the rollout of new software or hardware to all devices.
- Maintain service contracts for phone networks, and asset registers for communications equipment, in coordination with the User support need.
- Conduct awareness sessions and ICT training are when needed.
Critical Interfaces:
By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:
- Area Manager
- ICT Coordinator/Officer
- HR Team
- Procurement team
Scale and Scope of the Position:
- Stakeholders: ETC, INGOs, local NGOs
- Budgets: None
- Information: ICT Handbook and SOP, Intranet, workplace.
- Legal or ISPs, NRC Terms of Employment, NRC Code of Conduct, NRC Policies, NRC compliance: security Standard Operating Procedures
Competencies are important in order for the employee and the organization to deliver desired results. They are relevant for all staff and are divided into the following two categories:
Professional Competencies:
These are skills, knowledge, and experience that are important for effective performance.
Generic Professional Competencies:
Experience from working as ICT Assistant/ICT Officer in a humanitarian/recovery context preferably with a similar organization like NRC.
Documented experience in related to network management and cloud networking.
Previous experience from working in complex and volatile contexts
Documented results related to the position’s responsibilities
Fluency in English, both written and verbal
Context / Specific skills, knowledge, and experience:
Good knowledge of the Nigerian context (internet services, Networks, software/hardware authentication)
Office organization skills,
Knowledge of Microsoft office 365, Access, and SharePoint is required.
Certification in ITIL, Microsoft Certified Systems Engineer (MCSE), and Cisco CCNA will be an added advantage.
Fluency in Hausa is an asset
Behavioural Competencies (max 6):
These personal qualities influence how successful people are in their job. NRC’s Competency Framework states 12 behavioral competencies and the following are essential for this position:
Managing resources to optimize results
Planning and delivering results
Communicating with impact and respect
Managing performance and development
Empowering and building trust
Handling insecure environments
Performance Management:
The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews:
The Job Description
The Work and Development Plan
The Mid-term/End-of-trial Period Performance Review Template
The End-term Performance Review Template
The NRC Competency Framework
Interested and qualified candidates should:
Click here to apply online
Note
Female candidates are strongly encouraged to apply and to join a work culture that empowers every employee to share ideas and take responsibility: At NRC we think creatively. We encourage ideas and give responsibility to all employees at all levels, to help solve the complex issues that we face.
You will have many opportunities to be heard and take the initiative.