General Manager, Business Development and Operations at Greengates Group Limited
Greengates Group Limited is a multinational and majorly family held equity company established over 22 years ago to provide world class products and services in all the countries it operates. From a vantage position, presence and partnerships with time tested and successful institutions in major industrialized and commercial capital in Europe, North America and Asia, we have acquired a world class solution to meeting our customers.
- General Manager Business development and Operations is responsible for driving growth in the company and all its subsidiaries, setting business objectives for the company and it SBUs
- He must have strong business acumen with great people management skills.
Develop appropriate business strategies to achieve financial targets
Prepare team business plans, budgets and any subsequent revisions
Review monthly team and financial performance against plans and budgets
Analyse and explain budget variances (i.e. deviations from plan, recommend corrective action, etc.)
Prepare marketing, sales and call reports as defined below
Deliver revenue budget
Manage cost budget to achieve cost reduction targets
Ensure timely collection of receivables.
Customer Relationships:
Implement regular and documented calling program for all customers (i.e. call plans, call reports, etc.)
Implement customer commitments as defined and/or agreed during marketing calls
Log/report and evaluate all customer complaints/issues
Ensure timely and satisfactory resolution of all customer complaints/issues
Implement a process which quickly/immediately surfaces and documents customer issues/complaints
Identify and develop new customer segments.
Internal Business Processes:
Ensure that all business and financial terms are agreed with the customer, documented and appropriately executed/signed-off.
Set up and document business processes which assure our revenues and deliver customer satisfaction.
Set-up and maintain ordered customer files in a standardised format which facilitates speedy and efficient access to customer and business information.
Ensure that all in-coming business correspondence has a received stamp indicating the receiving unit/department, and date and is signed off by the receiving officer.
Develop and periodically review pricing structure for all the revenue areas.
Innovation, Learning & Growth:
Develop training/knowledge improvement plans for self and supervised staff based on key skills requirements and identified skills gaps.
Ensure skills upgrade of self and all supervised staff through on-the-job and other training interventions.
Deliver continuous improvement in revenue quality, customer satisfaction and internal business processes within areas of responsibility.
Lead by good example.
KPIs (Key Performance Indices)
Financial Measures:
Achievement of overall revenue target to be set n assumption of duty
Implementation of new revenue streams (Products and services)
New business development (revenues from new customers and products)
95% Collection of receivables within 90 days maximum
Cost consciousness and achievement of cost management targets of 10% from the previous year
Develop product specification for all revenue areas which i
Identify, develop and implement new business opportunities within the Group.
Customer Relationships:
Achieve 100% signed MOU/Contract with all corporate customers
Documented and executed customer calling programs
Timely implementation of customer commitments (i.e. under-promise and over-deliver)
Adequate surfacing and documentation of customer issues
Speedy and adequate/satisfactory resolution of customer complaints
Customer retention (revenues from existing customers).
Internal Processes:
Develop and implement a clearly defined pricing and discount structure with inbuilt authorisation levels
Standardisation of key marketing and sales documents (Intro letter, MOUs, Price matrix, etc)
Knowledge of, and adherence to, Group and Company policies and procedures.
Documented customer agreements
Quality of organisation and completeness of customer and business records
Quality of internal business processes and business controls which support service delivery and assure revenues
Quality of internal business processes documentation for processes under area of supervision.
Innovation, Learning & Growth:
Quality of self and staff training plan
Quality and frequency of documented on-the-job training interventions.
Training of self and staff on internal business processes relevant to job performance
Introduction and execution of business innovations resulting in improved customer retention/satisfaction, revenues, staff quality/productivity, and/or cost reduction.
B.Sc / B.A. in Business Administration or any other related field with at least 5 years is required
Minimum of 5year of prior experience as a GM / General Manager in a manufacturing company.
Proven leadership and people management skills, including the ability to recruit and retain a highly motivated team and nurture and mentor talent.
Pleaase only candidates in Lagos need apply.
Core Competencies:
Excellent interpersonal skills
Effective oral and written communication skills
Supervisory skills
Problem solving skills
Negotiation skills
Interviewing skills
Time management skills
Excellent knowledge of MS Office especially Excel and Word
Competence to drive growth.
Interested and qualified candidates should send their CV to: recruitments@greengatesgroup.com using the Job Title as the subject of the mail.