Chief Security Officer (CSO)

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Gran Melia Hotel is a sumptuous hideaway set on a 10 plot land strategically positioned on the tranquil Lekki Peninsular. This hotel offers you the ultimate comfort and privacy. The cutting-edge design and high-tech facilities provide you with the ultimate paradise to unwind and relax in style.

Job Title:
Job Field:
Qualification:
NCE, SSCE/NECO
Experience:
At least 5 years of experience in corporate security
Job Description:
  • As a Security Chief you are responsible to protect and safeguard all hotel guests, employees, their belongings and all hotel assets.
  • Responsible for preparing daily incident reports, requisitions and other inter office memos and ensure that all allegations of the crime and other incidents are investigated and properly recorded.
Job Responsibilities:
  • Direct and coordinate the activities of all security personnel.
  • Ensure that all security staff provides services that are above and beyond for customer satisfaction and retention.
  • Ensure the safety and security of guest, staff, visitors and contractors at all times.
  • Responsible to manage all safety & security, Fire Life Safety and food hygiene risks faced by the hotel.
  • Liaise with all department heads to ensure hotel employees are adhering to established security procedures.
  • Record and notify all risks, deviations from hotels safety standards and any untoward incidents.
  • Track departmental safety record and document medically treated and non-treated injuries.
  • Oversees and guides the efforts of the Accident Prevention Committee.
  • Oversees and guides the efforts of the Fire and Safety Committee.
  • Oversees first aid program for guests and employees.
  • Assign duties and schedule staff for balancing needs of the hotel and productivity standards.
  • Monitor staff activity and coach subordinate performance.
  • Watch for suspicious persons entering, exiting or loitering around the hotel public or guest areas.
  • Follows up on all unusual activities in and around the property that would impair the well being of guests and employees.
  • Ensure compliance with all security standards and preventative measures.
  • Monitor and follows proper key control guidelines in loss prevention and in the property.
  • Conduct investigations and compile reports on a timely manner for any theft, loss, accidents or any aspect that risk the safety of the hotel.
  • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Develops and maintains a monthly checklist for all CCTV equipment, alarmed doors, and panic / duress alarms to ensure that they are fully functional.
  • Conduct regular mock fire evacuation drill as per the hotels emergencies standards.
  • Develop and advise key personnel of emergency procedures.
  • Implements action plans to monitor and control risk.
  • Establish crisis management and contingency planning.
  • Conduct regular walk through rounds for observing the entire hotel.
  • Supervision of all Security Personnel and giving clear direction on all security related aspects.
  • Coordinate with external police authorities in the investigation and handling of crimes, accidents, Government Ministers moments etc., involving the hotel, its employees and / or guests
  • Perform all tasks consistently in line with the hotel standards and adhere to all legal and statutory requirements.
  • Interview, select, review and train new security officers according to hotels standards to maintain order throughout the hotel.
  • Be available 24 hours a day for genuine emergencies within the property.
Job Requirements:
  • Fluency in English in both written and spoken and the capability to follow safety and security rules and procedures without compromises at all times is essential.
  • Proficiency in Computers, CCTV, Fire and Safety systems.

Experience:

  • At least 5 years of experience in corporate security / law enforcement /military preferably worked in a hospitality environment.
Method Of Application:

Interested and qualified candidates should forward their CV to: humanresources@granmeliahotel.com.ng using the position as the subject of email.