Team Member, Enterprise Application Support
Posted on:
Deadline:
Location:
Abuja, Nigeria
United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.
Job Field:
Qualification:
PHD, BA/BSc
Experience:
minimum of 2 years' relevant work experience.
Job Description:
- To ensure continuous uninterrupted support of Regulatory and Compliance Application Support Application Enterprise wide within the frame of the agreed service levels through best practices.
- To ensure business continuity and disaster recovery operations of Regulatory and Compliance Application Support Application Enterprise wide and ensure there is 99.99% service Availability and zero data loss in the event of disaster events.
- To apply proven communication and Service Management skills on issues related to the support of Regulatory and Compliance Application Support Application Enterprise wide.
Job Responsibilities:
- Ensure proper documentation of Enterprise Application support process/procedures and Configuration items.
- Ensure up-to-date procedures for both end-users and operators of these systems.
Process Optimization:
- Ensure timely understanding of any new software integration into company systems.
- Ensure preventative maintenance, including the installation of service packs, patches, hot fixes, anti-virus software is carried out as and when due.
- Ensuring smooth running and availability of 99.99% Payment System Application 24 x 7×365
Project Delivery Effectiveness:
- Managing assigned projects and program components to deliver services in accordance with established objectives.
- Perform any project task as may be assigned by the Team Lead, Enterprise Application Support UBA Africa.
Accuracy of application Configuration to reduced errors resulting from inaccurate configuration of data:
- Take necessary and prompt corrective actions to ensure the achievement of set objectives
Issue Closure within TAT:
- Ensure that support Issue raised by the business are resolved within the agreed TAT.
- Ensure mitigation against future occurrences
Adhoc:
- Render periodic report for management decision making.
- Perform other duties as may be assigned by the Unit Head, Other Banking App Support & Monitoring.
Job Requirements:
- The candidate should have a First Degree in Computer Science / Engineering, Systems Engineering or Operational sciences with strong Information Systems component and a minimum of 2 years’ relevant work experience.
- Our ideal candidate should be able to ensure proper documentation of Enterprise Application support process/procedures and Configuration items, ensure up-to-date procedures for both end-users and operators of these systems, ensure timely understanding of any new software integration into company systems etc.
Skills Required:
- Applications support (ASUP L2)
- IT Operations (ITOP L2)
- Problem management (PBMG L3)
- Information security (SCTY L3)
- Service level management (SLMO L2)
- Configuration management (CFMG L3)
- Change management (CHMG L3)
- Release and deployment (RELM L3)
- Supplier relationship management (SURE L2)
- Learning & development management (ETMG L3)
- IT estate management (DCMA L3)
Knowledge Required:
- Change management experience gained within a large / complex operational business environment
- Product Knowledge and Experience
- Deep understanding of Customer Experience and the emerging trends, strategies and capabilities across al