Guest Service Agent at Bolton White Hotels & Apartments
Bolton White Hotels & Apartments is a leading firm in the hospitality industry. We are dedicated to ensuring the comfort of our guests. Our luxury accommodation in the heart of Garki and Wuse zone 7 in Abuja offers unparalleled guest services. Bolton White Hotels & Apartments is superbly placed to cater for guest service requirements; ensuring guest stay is both pleasant & unforgettable, we combine the experience of our team which represents a breadth and depth of expertise that is unmatched, and we believe our people are the cornerstone of our success. We are committed to making our place a great place to work and provide the foundation for building successful careers. If you share our passion for delivering unequal hospitality service where details matter, apply today to join our team.
- Processes reservations by mail, telephone, or central reservation systems referral.
- Get vital information from guest to complete their profile i.e. email, telephone numbers, work or home address; place of work etc.
- Work in conjunction with housekeeping and other departments to ensure all rooms are clean and well-furnished to accommodate guests.
- Upsell additional facilities when appropriate
- Maintain up to date records of all guests in house.
- Check out guests at the end of their stay, check billing instructions and collect payment.
- Check in guests and provide information about the hotel. For instance: Restaurant, Gym, Business Centre, etc.
- Knows the type of rooms available as well as their location and layout.
- Knows the selling status, rates, and benefits of all packages plans.
- Knows the credit policy of the hotel and how to code each reservation.
- Creates and maintains reservation records by date of arrival and alphabetical listing.
- Determines room rates based on the selling tactics of the hotel.
- Prepares letters of confirmation.
- Processes cancellations and modifications and promptly relays this information to the front desk.
- Understands the hotel’s policy on guaranteed reservations and no-shows.
- Processes advance deposits on reservations.
- Tracks future room availabilities on the basis of reservations.
- Helps develop room revenue and occupancy forecasts.
- Prepares expected arrival list for front office use.
- Assists in preregistration activities when appropriate.
- Monitors advances deposit requirements.
- Handles daily correspondence. Responds to inquiries and makes reservations as needed.
- Makes sure that files are kept up to date.
- Maintains a clean and neat appearance and work area at all times.
- Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees.
- Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy.
- To be aware of all front office procedures and assist with reception duties when required.
- To be fully aware of and adhere to health and safety, fire and bomb threat procedures.
- Perform any other works as and when assigned by the management.
- Develop forecasts for room revenue and occupancy.
- To be aware of all front office procedures and assist with reception duties when required.
- To be fully aware of and adhere to health and safety, fire and bomb threat procedures.
- Perform any other works as and when assigned by the management.
Interested candidates should possess relevant qualifications with a minimum of 1 year work experience.
- Minimum of a First Degree in Management, Social Science or any related discipline from a reputable university
- Relevant professional qualification
- Minimum of 3-5 years experience in payroll administration in a medium-sized organisation, including the use of a computerised payroll system
- Good knowledge of the Human Resource function
- Knowledge of Nigerian employment laws and legislation
- Business, Financial acumen & Data Management
- Salary and Benefits Administration, Research and Analysis
- Proficiency in the use of Microsoft packages
- Good oral and written communication skills
- Research and fact-finding ability, Negotiation & Leadership skills.